Kulula.com

I was totally appalled by the service we experienced today on a kulula flight. We paid for seats and on arrival to check in we were all placed in different seats as there had been a sudden change in aircrafts. All the supervisor could say was I am sorry. We had paid for front row seats and were seated on the last row and scattered elsewhere. My husband, myself and son were separated. My problem is if there was a problem & a sudden change we should have been informed on arrival at the airport and to compensate us for the paid inconvenience seat us together as a family. That would have been an accepted inconvenience. Cannot believe that you pay for a service that cannot be delivered and all you get in return is “I am sorry”