KF
KATHERINE F
1 reviews | Active since Nov 2015
02 Nov 2015, 11:27
kulula your website payment process is terrible!
I often need to books flights for corporate travel using my corporate credit card and 7 times out of 10 the payment fails! I then have to go through the pain of phoning your call centre and pay an extra booking fee because your technology doesn't work!<br> <br> This never happens when I book on Mango and it's such a simple thing - why can't you fix up your website so that credit card payments actually go through?!<br> <br> Kulula, get with the programme and fix your website or at the very least don't penalise customers who have tried booking on your website and failed due to your poor technology!
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Replies (1)Kulula.com's replyOfficial
02 Nov 2015, 12:20Hello ***,
Thank you for your post. I am terribly sorry for the inconvenience caused to you whilst using our services.
I am concerned to learn that you had trouble paying for your flight on our website. We would like to recommend that you get in touch with us if this should happen again. A screenshot emailed to us on *** would be ideal to forward to our systems support team to investigate and resolve the problem.
Thank you for being in touch with us. We do hope to welcome you onboard our flights in the near future.
Yours Sincerely,
Nazley CR
Thank you for your post. I am terribly sorry for the inconvenience caused to you whilst using our services.
I am concerned to learn that you had trouble paying for your flight on our website. We would like to recommend that you get in touch with us if this should happen again. A screenshot emailed to us on *** would be ideal to forward to our systems support team to investigate and resolve the problem.
Thank you for being in touch with us. We do hope to welcome you onboard our flights in the near future.
Yours Sincerely,
Nazley CR
Kulula.com's reply02 Nov 2015, 12:20
Official
Hello ***,
Thank you for your post. I am terribly sorry for the inconvenience caused to you whilst using our services.
I am concerned to learn that you had trouble paying for your flight on our website. We would like to recommend that you get in touch with us if this should happen again. A screenshot emailed to us on *** would be ideal to forward to our systems support team to investigate and resolve the problem.
Thank you for being in touch with us. We do hope to welcome you onboard our flights in the near future.
Yours Sincerely,
Nazley CR
Thank you for your post. I am terribly sorry for the inconvenience caused to you whilst using our services.
I am concerned to learn that you had trouble paying for your flight on our website. We would like to recommend that you get in touch with us if this should happen again. A screenshot emailed to us on *** would be ideal to forward to our systems support team to investigate and resolve the problem.
Thank you for being in touch with us. We do hope to welcome you onboard our flights in the near future.
Yours Sincerely,
Nazley CR
