LG
Liza-Marie Greyling
1 reviews | Active since Feb 2015
22 Oct 2015, 11:21
Kulula you must be joking?
Previously one could book online and pay via eft. Now there is a new system and if you bank with Capitec
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Replies (1)
Kulula.com's replyOfficial
22 Oct 2015, 12:38Hello Liza-Marie,
Thank you for your post .
I sincerely apologise for the inconvenience experienced with regards to the payment options offered . I will request an agent to contact you to assist further with the booking process and to take payment as well . I am sure a suitable explaination wil be provided . Unfortunately we do not have a business agreement with Capitec Bank at the moment , I am sure going forward this could change .
I have been advised that when a booking is made through Checkers, ID documents are required as the staff need to validate the name on the document matches the name on the booking . Even though you would not need the ID for online booking , however this document is required when the passenger checks in for their flight at the airport or at the boarding gates .
I will request an agent to contact you in this regard and assist where possible .
Bye for now .
Fazila Khan
Customer Relations
Thank you for your post .
I sincerely apologise for the inconvenience experienced with regards to the payment options offered . I will request an agent to contact you to assist further with the booking process and to take payment as well . I am sure a suitable explaination wil be provided . Unfortunately we do not have a business agreement with Capitec Bank at the moment , I am sure going forward this could change .
I have been advised that when a booking is made through Checkers, ID documents are required as the staff need to validate the name on the document matches the name on the booking . Even though you would not need the ID for online booking , however this document is required when the passenger checks in for their flight at the airport or at the boarding gates .
I will request an agent to contact you in this regard and assist where possible .
Bye for now .
Fazila Khan
Customer Relations
Kulula.com's reply22 Oct 2015, 12:38
Official
Hello Liza-Marie,
Thank you for your post .
I sincerely apologise for the inconvenience experienced with regards to the payment options offered . I will request an agent to contact you to assist further with the booking process and to take payment as well . I am sure a suitable explaination wil be provided . Unfortunately we do not have a business agreement with Capitec Bank at the moment , I am sure going forward this could change .
I have been advised that when a booking is made through Checkers, ID documents are required as the staff need to validate the name on the document matches the name on the booking . Even though you would not need the ID for online booking , however this document is required when the passenger checks in for their flight at the airport or at the boarding gates .
I will request an agent to contact you in this regard and assist where possible .
Bye for now .
Fazila Khan
Customer Relations
Thank you for your post .
I sincerely apologise for the inconvenience experienced with regards to the payment options offered . I will request an agent to contact you to assist further with the booking process and to take payment as well . I am sure a suitable explaination wil be provided . Unfortunately we do not have a business agreement with Capitec Bank at the moment , I am sure going forward this could change .
I have been advised that when a booking is made through Checkers, ID documents are required as the staff need to validate the name on the document matches the name on the booking . Even though you would not need the ID for online booking , however this document is required when the passenger checks in for their flight at the airport or at the boarding gates .
I will request an agent to contact you in this regard and assist where possible .
Bye for now .
Fazila Khan
Customer Relations