KULULA WORST AIRLINE

On many occasions traveling with Kulula did they damage my luggage. This time travelling with my bike i called in to the call center to enquire if i insured my check in luggage, which will only be my bag will it be insured if i add on the insurance. i was advised to do so. Surprise, surprise! my bike bag was mishandled and damaged

Claiming back for the bag damage i was told my claim was rejected from chubb as hey do not cover bikes or bike bags yet i was clearly advised by the Kulula consultant to take out the insurance for it.

It's been weeks now and no one from Kulula has not gotten back to me rather i have to run after them to be told there is nothing we can do and we can not forward you the recordings of the call

The call center staff are untrained and will transfer you from department to department and give you the wrong advice. You will spend more money on airtime trying to get advice and answers then the flight. Adding to the fact that kulula flights are usually the most expensive

WORST SERVICE! WORST AIRLINE

i would advice everyone never to ever use this airline