WM
Wendy M
1 reviews | Active since Mar 2015
12 Oct 2015, 16:48
Kulula wont cancel my credit card facility
I called on 9 September to request that my Kulula credit card gets cancelled.<br> I paid the settlement amount of R75.95 and sent an email to enquiries as instructed.<br> This weekend I got an SMS to pay an additional R40.42. <br> <br> In other words my card wasnt cancelled with immediate effect as requested - their excuse - they tried to call me and couldnt get hold of me.<br> <br> REALLY?<br> <br> Now another case has been logged - I guess they will call me again and not get hold of me and use this as an excuse to charge me another R42!!!<br> <br> Come on Kulula! This is theft!<br>
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Kulula.com's replyOfficial
13 Oct 2015, 07:30Hello Monkley,
Thank you for getting in touch with us.
We do apologise for the service you have received from kulula.com and FNB regarding your kulula.com credit card.
We wish to thank you for bringing this urgent matter to our attention. Your concerns have been escalated through to the FNB credit card division who are in charge of the kulula.com credit card. Alternatively your can contact them on ***
The service you received is not in line with the level of service we wish to provide to all our customers.
Your feedback will allow us to improve on our service in the future for you and all our customers.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Thank you for getting in touch with us.
We do apologise for the service you have received from kulula.com and FNB regarding your kulula.com credit card.
We wish to thank you for bringing this urgent matter to our attention. Your concerns have been escalated through to the FNB credit card division who are in charge of the kulula.com credit card. Alternatively your can contact them on ***
The service you received is not in line with the level of service we wish to provide to all our customers.
Your feedback will allow us to improve on our service in the future for you and all our customers.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Kulula.com's reply13 Oct 2015, 07:30
Official
Hello Monkley,
Thank you for getting in touch with us.
We do apologise for the service you have received from kulula.com and FNB regarding your kulula.com credit card.
We wish to thank you for bringing this urgent matter to our attention. Your concerns have been escalated through to the FNB credit card division who are in charge of the kulula.com credit card. Alternatively your can contact them on ***
The service you received is not in line with the level of service we wish to provide to all our customers.
Your feedback will allow us to improve on our service in the future for you and all our customers.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Thank you for getting in touch with us.
We do apologise for the service you have received from kulula.com and FNB regarding your kulula.com credit card.
We wish to thank you for bringing this urgent matter to our attention. Your concerns have been escalated through to the FNB credit card division who are in charge of the kulula.com credit card. Alternatively your can contact them on ***
The service you received is not in line with the level of service we wish to provide to all our customers.
Your feedback will allow us to improve on our service in the future for you and all our customers.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations