Kulula website **********ly takes your money, declares booking unsuccessful. It says try again. Don't try again, they've already taken your money and you're not getting it back

Tried making a booking online on kulula.com for my family of 3. It comes to R5292. Went through to payment, used payfast. Next screen said timeout, booking unsuccessful, money won't be deducted, please try again.

I go through process again, successful, booking confirmed, money taken. No problem.

I get an sms from bank, then another. The first one also went through on the bank? Phoned Kulula, they can enquire, will take 6 weeks...

Nope let me speak to your supervisor. They tell me to send through proof and refund request. She'll expedite. No feedback for a week. Let me follow up. Sorry, she's been out of office, will get back soon. 3 days later, let me follow up again.

No the accounts department can't pick up this amount, so refund can't be actioned. Mmmm. Ok let me double check my bank. Yip money is definitely gone, also not paid back... So money still with them or payfast?

Worst. customer. service. EVER

I will never use them again.

Can I open a case of *****?