1 reviews | Active since May 2016
Kulula ... We do not care!
<p>The worst communication ever... Our flight was cancelled at 07:55 at Lansaria and we only got loaded onto the next flight at 13h00 at OR Tambo. We stood for 3 hours at the counter not knowing what was happening. No apology ... No communication ... We were pushed from pillar to post with no apology from Kulula! #Kululawedonotcare</p>
Good Day Audrey
Thank you for your post.
I am investigating your complaint and will revert with feedback as soon as possible.
Kind Regards,
Nazley -CR
Best regards,
Good Day Audrey
Thank you for your post.
I am investigating your complaint and will revert with feedback as soon as possible.
Kind Regards,
Nazley -CR
Best regards,
Dear Audrey
Thank you for your post. I am sorry for the inconvenience caused to you whilst using our services.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well.
Flight MN457/27May’16 was delayed due technical reasons. The aircraft door seal broke. I can certainly appreciate your frustration and disappointment around the delay of your flight. It will always be a huge challenge for all airline operators as we operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff. We are sure that you will understand that our primary and utmost concern is for the safety of our customers and crew. Customers were then rebooked on the next available flight but the staff experienced system issues which caused a further delay.
I am disappointed to learn of the lack of communication from our staff. We are addressing this matter as we take poor communication seriously. Rest assured this matter will be addressed and the necessary corrective measures will be taken to improve our service.
Thank you for being in touch with us.
Kind Regards,
Nazley – CR
Best regards,
Dear Audrey
Thank you for your post. I am sorry for the inconvenience caused to you whilst using our services.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well.
Flight MN457/27May’16 was delayed due technical reasons. The aircraft door seal broke. I can certainly appreciate your frustration and disappointment around the delay of your flight. It will always be a huge challenge for all airline operators as we operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff. We are sure that you will understand that our primary and utmost concern is for the safety of our customers and crew. Customers were then rebooked on the next available flight but the staff experienced system issues which caused a further delay.
I am disappointed to learn of the lack of communication from our staff. We are addressing this matter as we take poor communication seriously. Rest assured this matter will be addressed and the necessary corrective measures will be taken to improve our service.
Thank you for being in touch with us.
Kind Regards,
Nazley – CR
Best regards,