1 reviews | Active since Apr 2017

31 Aug 2021, 12:46

Kulula trying to rob clients they couldn't fly earlier.

We booked on Kulula before lockdown and the flights costs over R2800.00. We couldn't fly due to the lockdown or Kulula being put into business rescue. First time I called I waited for 20 minutes and put down the phone as it said I could do everything online. Well I couldn't and had to call again. The whole call took 53 minutes. After over 40 minutes, I spoke to Tarryn and told her the dates I wanted to fly. She told me to hold a few minutes and after another 10 minutes she quoted that I had to pay in over R3000.00 for the cheapest flights, making costs of flight over R5800.00. That is broad light ******* and they are wanting to survive this. There is no ways. I looked right now on Flysafair and the total flights is R2400.00 return to Cape Town, compared to what Kulula is giving of over R5800.00. This is ******* of the highest level. I asked to have my money refunded and they said they couldn't due to business rescue. I demand a refund as this is pure theft. I will not use this company ever again. A warning to all other people who couldn't fly of the **** by Kulula.com

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