Kulula & trvalestar turning blind eye

Im contacting regarding

I have contacted telephonically numerous of times to over 6 different consultants and all the advice and direction given is ALWAYS different, this i can can also prove though call record app.

1 - Before lockdown i did consult with kulul`s consultant and was talking about a possible refund but how ever rebooking would be available after lockdow. 2 - Spoke to Kulula offices and they old me to go back to the travel Agency a they cant process this as there is hidden costs. 3 - Was stranded in cape town during the lock down period with 6 Passengers and even after the lock down period Every body involved just turned a blind eye calls and emails was sent with no direction at all. 4. Managed to speak to a consultant with kula offices with struggling over 1 hour of call time the gentleman put some effort in helping with the attempting to rebook of the tickets with the gentalmant informing me i would have to pay +R250 per person extra , i told his he can start the process and would EFT the funds ASAP. The gentalman insisted me to paying the amount now, But i did tell him 3 times that i would EFT as my wife would be paying by her app. The gentleman said he would call back in the morning again to confirm - No phone call was made to me .......

5. I Gave Kulula center a call again, speaking to new Consultant i was told there was nothing she could do i must contact Travel star again.

6.Travel Star rep**** saying that they can assist ether and they awaiting to the Two Management to talk and arrange. ???? i can see that kulula is open for space , i even went as far to make new a totally ne booking separately to see whats going on , but did not proceed the the payment, and it would of cost me abit a cheaper, as the original booking i would of made in the first place.

7. Now i have spoke again to Kulula again and was told me again the can proceed my tickets as the on hold by Travel Start. this was all because travel start has hidden costs , this was told directly to me..

8. Called Travelstart again and manage to speak to a ladie she also said to me she cant help? i must wait for emails that they will send? i asked her about refunding and rebooking with a alternative airlines, she said they wouldn't do that.

Please can some one assist with sorting this out, i have never experienced this with other airlines Bookings , please advice????

kind

Regards

Gary Newton