KULULA: TICKET CHANGE OR REFUND - AIRLINE GROUNDED

COMPLAINT: I am absolutely disgusted with Kulula Airlines. I was not able to catch my flight to Capetown on the 16 March 2022 due to the airline being grounded. I have attempted to move my flights to the following week and have to pay R1500 for my inconvenience. THIS IS NOT ACCEPTABLE. It is not my fault that they have not maintained there aircraft and adhered to the safety standards. My experience with Kulula with reference to them being grounded: 1. I never received an SMS from Kulula informing me my flight is cancelled 2. I waited 50 minutes on the phone to get through to an operator 3. I had to cancel my plans in Capetown 4. I have to pay R1500 to move my ticket 5. When I did go on to the website to attempt to make the change to see what it would cost. The site was not working. 6. When Kulula went into business rescue in 2020 I lost a ticket. I am essentially paying/rewarding them for their error, lack of standards. Kulula cancelled my flight!! I did not cancel it. This is a win win situation for Kulula and no thought for the customer. THIS IS KULULA's FAULT, not mine. I am the PAYING customer