KULULA ******* refusing refunds !

We find ourselves in a unique situation with Covid 19 , sad to say Kulula hasnt come to the party. Unlike Travelstart whose despite the difficult times have shown great professionalism in timeously dealing with bookings and refunds, Kulula ate exact opposite. Inefficient and unprofessional !

I am a booking through vitality at Sun City via Kulula for the 30th and 31st. Kulula has refused to give me refund, saying it was Sun International's policies that dont allow that. The was incorrect as when i contacted Sun International they informed me that all clients that have made direct booking with them have been fully refunded given the circumstances. KULULA I WANT MY REFUND !!! , are you ******* and you are holding onto everyone's money ! and NO i don't a voucher so that i can use it anytime during the year. In terms of the consumer protection act , i am in my right to have my money back ! My booking reference is P497RYY , I want my refund thank you !