Kulula , theives of the sky

Free and unlimited flight changes are a ****. I paid R2726 for a flight with the "free and unlimited changes" option. We changed the ticket twice, and because of covid affecting the holiday plans, we changed it a third time, to a ticket that has a price of R1800. To my utter disappointment, I was informed by the head of the call center Mr Lwandile Matshoba, that I have to pay in an additional R460 , because we changed the ticket too many times.

I can understand if I paid say R1500 and I wanted a ticket that was R1800 that I would have to pay in the difference, but I paid over R900 more than the price of the ticket.

Kulula are effectively charging me R3186 for a R1800 value ticket.

So they are just ******* in my opinion.

Be warned.