KULULA The worst SA local airline hands down.

I have never in my entire life ever received such terrible service as I did from KULULA. I feel I am forced to use this useless airline due to the large discount I receive from discovery but it’s really not worth it.

My issue begins in July when my family and I are booked to travel to george. I obviously pre book and pay for my seats as I have small children and I want is all sitting together but when I try to check in the day before I see that KULULA has taken away my prepaid seats and spread us all over the plane. When I called the call centre they said this was a rare situation and happened because they changed planes. They reassigned us all together and promised to refund me which until today they have not done.

I booked again to fly to george with my wife on Sunday 1 Sep and again prepaid for my seats in the front row and when arriving at the airport I once again was told those seats were taken away from me without reason or communication and there was nothing I could do. I did ask if there was anyone I could speak to and they sent me to the supervisor on duty who very rudely told me to write an email to KULULA and that’s all that can be done.

When it came time to catch our return flight on 4 sep we for the third time were told we had our prepaid seats of the first row taken away and we were no seated in the back row of the plane.

Needless to say I have tried more then 10 times to call into the call centre where no supervisor will talk to me and I am kept on hold for a ridiculous amount of time. I have sent countless emails and have received no legitimate response or remedy. Shockingly I have not received any refund of any of the 3 prepaid seats I lost.

I have never written a review like this in my life but the pain and frustration I feel towards KULULA is unbearable to control.

I hope this review somehow gets Someone to take action as this airline as it stands now are *******.