Kulula - the grinch that stole Christmas

A month ago, I booked a flight to Durban for Christmas to see my family. I received an email that said that my booking was confirmed. Today, I phoned Kulula to confirm my flight details and was told that I no longer have a ticket and they are not willing to do anything to help. There was no communication from Kulula regarding this and I am 2 days away from flying to see my family for Christmas. I now don't have a flight, and I have to forfeit the money for my return flight (Mango - a better airline) as well as my pre-booked parking which means that I am paying roughly R1200. 00 to go NOWHERE! I am now stranded with nowhere to go for Christmas - Merry Christmas Kulula. I hope that your Christmas is better than mine.