Kulula takes money and doesn't book flight!

On the 15/10/2015 I booked two separate flights for myself (R1014.24) and for a client (1889.64). The company took both transactions and only booked my client on the flight. It went through my credit card and yet there was no record with the company that I was on the flight. They told me I had to re-book (now at a much higher rate) as it was now December and I was meant to be leaving that night. And they would looking into refunding me within 6-8 weeks!!!<br> <br> Kind regards, <br> Lara