1 reviews | Active since Jul 2011
Kulula sucks once again
I made a booking a month ago via the kulula website. I checked in on line only to realise that the flight that I am checking in is different from the flight on my booking confirmation. I phoned the call centre, and after holding for ever and the call being dropped on me once, I was informed that there has been a schedule change and there is nothing that they can do about it. My issue is that Kulula does not even have the decency to inform me of the schedule change. I made prior arrangements and less than 24 hours before the flight I had to find out by accident that the flight has been changed. Beside Eskom, you give the worst service ever! Then the call centre age still has the audacity to tell me that I must read my e-mails.....
Thank you for your post. I am terribly sorry for the inconvenience caused to you whilst using our services.
We try to avoid making any alterations to our published timetable although it is sometimes unavoidable in the airline industry. In the event of a schedule cancellation or time change, we will accommodate passengers on the next available flight. I can assure you that any flight schedule changes are a complex matter and any decision to alter them is taken only after several important issues are considered and resolved.
I am disappointed that you were not notified about the schedule change. An email should have been emailed to you. We will definitely be addressing this matter with Management to avoid this occurring in future. I am also concerned about the service you received from our Contact Centre. This too will be addressed.
Thank you for being in touch with us and allowing me the opportunity to explain.
Yours Sincerely,
Nazley - CR
Best regards,
Thank you for your post. I am terribly sorry for the inconvenience caused to you whilst using our services.
We try to avoid making any alterations to our published timetable although it is sometimes unavoidable in the airline industry. In the event of a schedule cancellation or time change, we will accommodate passengers on the next available flight. I can assure you that any flight schedule changes are a complex matter and any decision to alter them is taken only after several important issues are considered and resolved.
I am disappointed that you were not notified about the schedule change. An email should have been emailed to you. We will definitely be addressing this matter with Management to avoid this occurring in future. I am also concerned about the service you received from our Contact Centre. This too will be addressed.
Thank you for being in touch with us and allowing me the opportunity to explain.
Yours Sincerely,
Nazley - CR
Best regards,