Kulula Sucks

Kulula's handling of issues I had even before they were grounded has been abysmal. Their contact centre kept dropping calls resulting in me having to explain my problem multiple times. I finally got the email from one of their agents, but she proved to be less than useful. And then, with the grounding of all flights, their refusal to refund my money, meaning I had to pay twice for the same trip, was totally unacceptable. I was a fan of Kulula, but no more.