Kulula *****ing My Money

Made a booking and due to a personal emergency, we asked for the second part of our flight ticket to be put on hold. every other airline gave has assisted us whenever we have had to do this. We could not change the ticket date as we were unsure of when the health issue would be sorted out. So they told me change it to another time but WE WILL NOT PUT IT ON HOLD. No assistance from head office either! TERRIBLE customer service. Even after I explained the personal emergency, they would not help.