Kulula. Smug. Unapologetic and disrespectful of it's customers and its key staff.

This is a repeat incident. I get an sms saying my flight is delayed. So I rearrange transport and make phone calls. Then I get another sms saying my flight is delayed a further 2 hours. So I organise for family to drive to the airport to meet me for supper. They ARRIVE after half an hour drive and when they print my boarding pass the time on the boarding pass is now TWO HOURS earlier than the sms I received. So we board the plane after paying for their supper and we don't eat. THEN, we sit on the plane for nearly TWO HOURS on the runway because KULULA had some sort of technical error??

No offer to rectify it in any way at all. NO offer of water, food, and not even a real apology. The crew had NO IDEA that the delay was supposed to be until 9.50 PM (from a 7pm flight) until I TOLD THEM.

The check in staff when I went to go find out what was happening when I read the boarding pass were also confused.

My Uber driver had to wait for me. My family had to eat with out me after driving all that way - and Kulula disrespects its own pilots by getting them to sheepishly tell a half empty plane that, "SORRY, you have to sit here for two hours because we *****ed up."

SHOCKING. And becoming something that's expected.