Kulula SID System

On Thursday 08/11 I made a booking and wanted to pay with their SID System. I was unsuccessful because their SID system did not work. I contacted the customer care and spoke to Peter Rasawe he was very helpful, he made the booking for me(Ref GZVVMY) and send me their banking details to perform an EFT which I did Immediately and sent him the proof of payment. On Friday I sent an mail to him asking for my confirmation of the booking. On Saturday morning I phoned the call center and was told the supervisor is not in and that they will phone me back after 13h00, which never happened. At 15h00 I phoned again and the lady I spoke to then was very unhelpful and plain *********** and rude!!! She threw the phone down in my ear!!! I send an mail to Peter again asking for my money to be refunded and have heard nothing since. I was forced to make a last-minute booking with Safair and their service was excellent!!!!! If Kulula was the last airline left in SA I will take the train or the bus but I will NEVER fly with them again!!!!!!