Kulula SID payment is ****!!!!

I was booking five return tickets from Durban to Cape Town, and from Cape Town to Johannesburg. I used the Kulula website to fill out all the information (flying to Cape Town in British airways and to Johannesburg in Kulula). When I had to make a payment, I used my CAPITEC debit card and there was a error but the money was taken from my account. I spent about 30 mins callinf different call centre agents as they would put me on hold. After 30 mins the money is credited back into my account and I try again. Same thing happens and yet again the money is credited back into my account. I decide to try the SID payment method and the payment is processed on my account and reflects on my bank statement, however I get an error message from the Kulula website. So thus far, I have no booking reference (it expires after hour if no payment is done), no tickets, the money is gone and Kulula is claiming that their finance department have not received the money yet. I'm talking almost R8500!! I am so livid!! Spent over R100 airitime calling the call centre and being placed on hold on multiple occasions and still haven't received assistance !