Kulula - Shady practices

Booked my ticket with the 'Pack and Go' option, however nowhere during the process does it state what the offer entails (have to look it up on their site separately) nor anywhere after that with regards to baggage allowance. This feels like a set up in order to force you to pay for extra bags once you get to the airport.

I have also tried calling their call center, but like the rest of the people leaving reviews here, there's no answer. I waited 40 and 30 minutes respectively, but no response. Also they don't have an email address to send enquiries to anymore.

Truly disappointing. After years of frequent use with them, and even advocating they're a good airline, as they used to be, it is truly disappointing to see what they have come to.