Kulula Service to Pensioners Sucks big time

What Customer Service???????? At Kulula Air

I am so angry with your Customer Service at CT International today. I was booked on a flight to Lanseria this afternoon. The Ticket Puncher lady was about to give me my ticket when an idiot walks past and says “the Flight is Closed” I paid for my seat as being a pensioner, I need to pee a lot. So I always book and pay for a near the front seat on the Aisle. The flight was delayed for 15 to 20 minutes. Yet I treated like a piece of ****- told to go to Customer Help desk who btw is mislabelled- its should read Give me your money. As I said I am 65 years old and trying to make a living in this country. I booked months ahead and paid for my seats – return Lanseria to CT to Lanseria. I had 3 customers with me who checked in before me- I am a gentleman- which doesnt help when you employ ****holes to look after customers. I have suspected Muscle Eating disease, which means I cannot walk fast or far.

Imagine my despair when as I’m about to be given my ticket I get told “your seat has been given away” and the plane is full. I now have to pay for an Uber to take my customers to my residence so they can collect their cars, which was left their yesterday, so we could try and save costs. So, according to Kulula, being a gentleman has its downfall

This idiot tells me I have to buy a new ticket- Hello, I’m a pensioner!!!!!!!! As it turns out all other planes are full- How can that be when I paid for a prepaid ticket. I ended up having to go to Safair to fly 3 hours later. Once again, I am old with suspected Muscle Depleting disease- Can you image the trauma in trying to drive home when I get to Lanseria.

Please note this letter is going on Social Media and to Hello Peter

Thank you And I wish to remind you that Karma is a *****- I hope the Chinese buy you and you all lose your jobs

Tofi Chidrawi

Tofi Chidrawi Salesfocus Lone Hill 2191 South Africa +27 (0) 84 **********