Kulula service

We have always flown kulula and never had a problem. There were times when we were checking in half and hour before the flight and there wasn't an issue.

However on the 20th September flights were booked to JHB to leave at 6. Boarding time was 5.30. We checked in online and I have a parking ticket to show we there at 5.35 however the ladies at the kulula counter refused to let us check in our bags. The flight was still there but they said we couldn't checkin the bags. This costed us 2700 extra to change the flight and a complete inconvenience as we were travelling with two kids. One under 3 and one 3 month old.

I have been on plenty flights were people have walked in at the last minute. Please can you see why we were turned down and some sort of compension would b nice