SV
Schutte V

1 reviews | Active since Feb 2014

02 Apr 2015, 08:47

Kulula *****ed me again

Last night I booked a flight to George on a special offer. I went through all the motion and got to payment stage. I entered my credit card detail and paid the R486.30. The money immediately went of my account. I didn't receive a confirmation email, so I was a bit concerned. I tried to call Kulula but it was out of office hours. I was planning to call first thing in the morning just to see that the transaction was reversed back to my account. The flight was now R1258. When I spoke to a lady this morning, she told me it was unfortunate and said that their would not have been a special on that flight in any case, I don't make up the amounts, that was what was calculated and pre populated in the payment. I have proof of my payment but she cannot help me in any way. KULULA THIS IS YOUR MISTAKE NOT MINE! SORT IT OUT

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Replies (1)
Kulula.com
Kulula.com's reply02 Apr 2015, 10:16
Official
Hello SchutteVenter,

Thank you for getting in touch with us.

We are terribly sorry for the service you have recently experienced whilst trying to book on the kulula.com website.

Due to the high demand for seats at our sales prices, the website was slower than normal.

Our call centre supervisor will be in touch with you directly to advice on your concerns.

Kind regards,
Thuli
Customer Relations


Best regards,