1 reviews | Active since Aug 2014
KULULA ****S PEOPLE
I booked a return flight on 1 April 2015 (was a special) for 8 Oct and returning 11 Oct, CPT to HLA. <br> <br> Closer to the time, I realized I need to fly up earlier, so I phoned Kulula asking if I can move my flight. They told me if I booked with Vitality, I need to phone Vitality directly. So I did and I was told that I cannot move it, but that I will need to cancel it and there are no refunds. So not having a choice, I did just that. I told them to cancel it and they assured me it has been cancelled. I then paid for another ticket to fly up 6 Oct instead.<br> <br> I then rock up at the CPT airport on 6 Oct, I check luggage in and board on my flight without any problems. I go on my trip, and go back to Lanseria airport 11 Oct , more than on time. I go to the check-in machines, type in my booking code, and get a error that it doesn't exist. <br> <br> hellopeter.com limits the amount of characters, so I posted on Kulula Facebook. You can read the rest here: <br> [URL Removed]
Thanks for taking the time to get in touch with us.
I have escalated this matter to the call centre supervisor to contact you and advise on your concerns.
Kind regards,
Thuli
Customer Relations
Thanks for taking the time to get in touch with us.
I have escalated this matter to the call centre supervisor to contact you and advise on your concerns.
Kind regards,
Thuli
Customer Relations
