PV
Pieter V

1 reviews | Active since Aug 2014

14 Oct 2015, 13:22

KULULA ****S PEOPLE

I booked a return flight on 1 April 2015 (was a special) for 8 Oct and returning 11 Oct, CPT to HLA. <br> <br> Closer to the time, I realized I need to fly up earlier, so I phoned Kulula asking if I can move my flight. They told me if I booked with Vitality, I need to phone Vitality directly. So I did and I was told that I cannot move it, but that I will need to cancel it and there are no refunds. So not having a choice, I did just that. I told them to cancel it and they assured me it has been cancelled. I then paid for another ticket to fly up 6 Oct instead.<br> <br> I then rock up at the CPT airport on 6 Oct, I check luggage in and board on my flight without any problems. I go on my trip, and go back to Lanseria airport 11 Oct , more than on time. I go to the check-in machines, type in my booking code, and get a error that it doesn't exist. <br> <br> hellopeter.com limits the amount of characters, so I posted on Kulula Facebook. You can read the rest here: <br> [URL Removed]

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Replies (1)
Kulula.com
Kulula.com's reply14 Oct 2015, 14:06
Official
Hello cyrus_za,

Thanks for taking the time to get in touch with us.

I have escalated this matter to the call centre supervisor to contact you and advise on your concerns.

Kind regards,
Thuli
Customer Relations