KV
Kayleigh V
1 reviews | Active since Jul 2015
06 Jul 2015, 23:53
Kulula's online booking is extremely frustrating
I'm extremely disappointed with Kulula's online booking system. When I tried to pay for my flights, my payment was rejected twice due to an \error"and during this time (which must have been about 5-7 minutes in total) the flight total went up by over R400. I feel duped by the system and so frustrated that in this day and age"
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Kulula.com's replyOfficial
07 Jul 2015, 11:23Hello Kayleigh001,
Thank you for taking the time to contact us and for sharing your concerns .
I do apologise for the hassles experienced . Rest assured , I will request the IT department to investigate if there had been any errors at the time you had attempted to book the flights . As this is something that we do not want a repeat of I have requested that our I.T team investigate and rectify soonest and I hope it was a once off occurrence but I rather want to be safe than sorry.
Thank you once again for your feedback .
Kind regards,
Fazila Khan
Customer Relations
Thank you for taking the time to contact us and for sharing your concerns .
I do apologise for the hassles experienced . Rest assured , I will request the IT department to investigate if there had been any errors at the time you had attempted to book the flights . As this is something that we do not want a repeat of I have requested that our I.T team investigate and rectify soonest and I hope it was a once off occurrence but I rather want to be safe than sorry.
Thank you once again for your feedback .
Kind regards,
Fazila Khan
Customer Relations
Kulula.com's reply07 Jul 2015, 11:23
Official
Hello Kayleigh001,
Thank you for taking the time to contact us and for sharing your concerns .
I do apologise for the hassles experienced . Rest assured , I will request the IT department to investigate if there had been any errors at the time you had attempted to book the flights . As this is something that we do not want a repeat of I have requested that our I.T team investigate and rectify soonest and I hope it was a once off occurrence but I rather want to be safe than sorry.
Thank you once again for your feedback .
Kind regards,
Fazila Khan
Customer Relations
Thank you for taking the time to contact us and for sharing your concerns .
I do apologise for the hassles experienced . Rest assured , I will request the IT department to investigate if there had been any errors at the time you had attempted to book the flights . As this is something that we do not want a repeat of I have requested that our I.T team investigate and rectify soonest and I hope it was a once off occurrence but I rather want to be safe than sorry.
Thank you once again for your feedback .
Kind regards,
Fazila Khan
Customer Relations