Kulula's customer service people do not provide customer's service

<p>This is the second time within 2017 that I have had an issue with damaged or missing luggage on Kulula flights between Johannesburg and Cape Town. As a frequent flyer, I understand bags can miss flights or even be pilfered but how the issue is dealt with is important to customers and Kulula's customer service people are unresponsive (do not answer emails in a timely manner (if at all); the phone at the Baggage Office at Cape Town airport is NEVER answered) and ineffective in resolving issues. Kulula makes a great thing out of Mango flying at the tax payers expense but perhaps you should get your house in order first before undermining your competitors and certainly Kulula's baggage handling and tracking leaves a great deal to be desired. </p>