Kulula ripping clients off

Hi I am having problems with kulula so we are immigrating from east london in the eastern cape to Melbourne Australia. So we booked our flights in August 2018 and we depart 26th November. The problem here is that with emirates we are allowed 2x26kg baggage checked in and 1x7kg carry on so now kulula says their terms and conditions are 2x20kg pp meaning we are being ****** of 36kg luggage between the 2 flights. I have spoken to 2 ladies at kulula namely Chantal and Sharna her superior who have both given different versions if you can please go back and listen to recording from today 13 November at 9.10am.so Chantal says if we connected our emirates flight to kulula 8n the 1st place the 26kg baggage allowance would have app**** but because we did not it does not apply then her supervisor gives a different version. Can someone from kulula please advise why you are *********** your clients. Kindly note my email adress has changed please respond to ********** Awaiting your urgent feedback. Thanks Berny