AG
Alan G
1 reviews | Active since Nov 2013
09 Dec 2015, 09:10
Kulula *******!!!!!!
My gran, on a state pension, needs oxygen to get by, has bought a plane ticket for herself, her excessive luggage and her motorized wheel chair, so that she can attend the wedding of one of her grand children in CT.<br> <br> This return JHB to CT ticket is not cheap.<br> <br> Kulula have told us that our gran is not allowed to take her own oxygen on the plane and that she has to use their oxygen.<br> <br> They then told us that she must pay $400 (dollars????) for oxygen which only they can provide. <br> <br> Also, because she cannot take her own oxygen equipment on the flight, she has to find a place that will rent her oxygen for 9 days. Due to her state pension rules, this is proving to be near impossible to arrange. <br> <br> What is it that makes Kululas' oxygen equipment different to the equipment our gran is already using?<br> What justifies their charging such a ridiculously high amount?<br> What justifies their charging dollars for the oxygen? <br> Have Kulula considered the tremendous difficulties they are causing for our gran?<br> <br> We have spent over R 10 000 on tickets and being forced to spend another R 6000 for oxygen for 4 hours seems ******** on Kululas part.<br> <br> Do you have a conscience Kulula?
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Kulula.com's replyOfficial
09 Dec 2015, 10:49Hello Alan Anthony,
Thank you for taking the time to inform us about your recent experience. We would like to apologise for the frustration and inconvenience caused to you and your Gran on her recent flights with us.
Oxygen requests needs to be made 48hrs prior to departure. When a customer requires to use their own oxygen, they need to adhere to the below:-
o Oxygen machine (no cylinders allowed as per the IATA dangerous goods regulations as these explodes in midair)
o Copy of the oxygen prescription.
o Doctor's note (we send INCAD forms to the passengers for the doctor to confirm prognosis for the flight)
o Please be advised that we only take battery operated portable oxygen concentrator.
If you do not have a CAA-approved portable oxygen device, your local oxygen provider might be able to rent you an acceptable one.
Our airline does not own oxygen tanks, but rent them out from a third party at $200 one way (converted to ZAR value for the period)
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Thank you for taking the time to inform us about your recent experience. We would like to apologise for the frustration and inconvenience caused to you and your Gran on her recent flights with us.
Oxygen requests needs to be made 48hrs prior to departure. When a customer requires to use their own oxygen, they need to adhere to the below:-
o Oxygen machine (no cylinders allowed as per the IATA dangerous goods regulations as these explodes in midair)
o Copy of the oxygen prescription.
o Doctor's note (we send INCAD forms to the passengers for the doctor to confirm prognosis for the flight)
o Please be advised that we only take battery operated portable oxygen concentrator.
If you do not have a CAA-approved portable oxygen device, your local oxygen provider might be able to rent you an acceptable one.
Our airline does not own oxygen tanks, but rent them out from a third party at $200 one way (converted to ZAR value for the period)
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Best regards,
Kulula.com's reply09 Dec 2015, 10:49
Official
Hello Alan Anthony,
Thank you for taking the time to inform us about your recent experience. We would like to apologise for the frustration and inconvenience caused to you and your Gran on her recent flights with us.
Oxygen requests needs to be made 48hrs prior to departure. When a customer requires to use their own oxygen, they need to adhere to the below:-
o Oxygen machine (no cylinders allowed as per the IATA dangerous goods regulations as these explodes in midair)
o Copy of the oxygen prescription.
o Doctor's note (we send INCAD forms to the passengers for the doctor to confirm prognosis for the flight)
o Please be advised that we only take battery operated portable oxygen concentrator.
If you do not have a CAA-approved portable oxygen device, your local oxygen provider might be able to rent you an acceptable one.
Our airline does not own oxygen tanks, but rent them out from a third party at $200 one way (converted to ZAR value for the period)
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Thank you for taking the time to inform us about your recent experience. We would like to apologise for the frustration and inconvenience caused to you and your Gran on her recent flights with us.
Oxygen requests needs to be made 48hrs prior to departure. When a customer requires to use their own oxygen, they need to adhere to the below:-
o Oxygen machine (no cylinders allowed as per the IATA dangerous goods regulations as these explodes in midair)
o Copy of the oxygen prescription.
o Doctor's note (we send INCAD forms to the passengers for the doctor to confirm prognosis for the flight)
o Please be advised that we only take battery operated portable oxygen concentrator.
If you do not have a CAA-approved portable oxygen device, your local oxygen provider might be able to rent you an acceptable one.
Our airline does not own oxygen tanks, but rent them out from a third party at $200 one way (converted to ZAR value for the period)
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Best regards,