KULULA REFUSES TO REFUND!

I paid online, for a flight between Jo'burg and Cape Town, using SID. The money was debited from my cheque account immediately. I have a bank statement showing the transaction, my bank also confirms that the transaction went through. A booking reference was received, but no flight confirmation. I contacted Kulula, to query this, and they claim the money was not received.<br> <br> After many 'phone calls, I eventually received a Refund Request Form from Carmen. I filled out the form and sent it back to her promptly. I was told by her that the application process would take 6 weeks. When I contacted her 6 weeks later, to get an update, she said she couldn't give any information and that I had to call Refunds department. The Refunds department told me that they could not help me without a refund reference number, which was never given to me by Carmen or Refunds department.<br> <br> I am greatly disappointed by the service and I expect to be refunded promptly.