GS
Genevieve S
1 reviews | Active since May 2013
12 Sept 2015, 19:24
Kulula - Promises unfulfilled!
On 24 March, I booked 2 tickets to fly from Lanseria to Durban on 27 June. I asked if Kulula still took pets
Helpful (0)
Replies (1)0
Replies (1)
Kulula.com's replyOfficial
14 Sept 2015, 15:24Hello Dr Genevieve,
Thank you for taking the time to share your concerns with us.
As of the 4th May 2015, we no longer accept domestic pets and live animals at all our check-in counters (excluding service dogs which are permitted for check-in and in the cabin). The policy will also apply to British Airways operated by Comair, check-in counters and flights. This new process provides a modernised animal-friendly environment for the acceptance and delivery of domestic pets and will ensure that your pet reaches their destination safely and comfortably.
The pet lounge has been developed to give each pet and other animals the positive experience is deserves when travelling by air. Lanseria airport does not have the lounge as yet, but a facility that BidAir arranged and they have a team of agents whom look to the needs of each pet or animal travelling.
BidAir Cargo can be contacted on ***or email *** to arrange the transportation of your pet at least 48hours prior to departure.
I will do a follow up with Moira to contact you regarding the refund.
I do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Thank you for taking the time to share your concerns with us.
As of the 4th May 2015, we no longer accept domestic pets and live animals at all our check-in counters (excluding service dogs which are permitted for check-in and in the cabin). The policy will also apply to British Airways operated by Comair, check-in counters and flights. This new process provides a modernised animal-friendly environment for the acceptance and delivery of domestic pets and will ensure that your pet reaches their destination safely and comfortably.
The pet lounge has been developed to give each pet and other animals the positive experience is deserves when travelling by air. Lanseria airport does not have the lounge as yet, but a facility that BidAir arranged and they have a team of agents whom look to the needs of each pet or animal travelling.
BidAir Cargo can be contacted on ***or email *** to arrange the transportation of your pet at least 48hours prior to departure.
I will do a follow up with Moira to contact you regarding the refund.
I do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Kulula.com's reply14 Sept 2015, 15:24
Official
Hello Dr Genevieve,
Thank you for taking the time to share your concerns with us.
As of the 4th May 2015, we no longer accept domestic pets and live animals at all our check-in counters (excluding service dogs which are permitted for check-in and in the cabin). The policy will also apply to British Airways operated by Comair, check-in counters and flights. This new process provides a modernised animal-friendly environment for the acceptance and delivery of domestic pets and will ensure that your pet reaches their destination safely and comfortably.
The pet lounge has been developed to give each pet and other animals the positive experience is deserves when travelling by air. Lanseria airport does not have the lounge as yet, but a facility that BidAir arranged and they have a team of agents whom look to the needs of each pet or animal travelling.
BidAir Cargo can be contacted on ***or email *** to arrange the transportation of your pet at least 48hours prior to departure.
I will do a follow up with Moira to contact you regarding the refund.
I do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Thank you for taking the time to share your concerns with us.
As of the 4th May 2015, we no longer accept domestic pets and live animals at all our check-in counters (excluding service dogs which are permitted for check-in and in the cabin). The policy will also apply to British Airways operated by Comair, check-in counters and flights. This new process provides a modernised animal-friendly environment for the acceptance and delivery of domestic pets and will ensure that your pet reaches their destination safely and comfortably.
The pet lounge has been developed to give each pet and other animals the positive experience is deserves when travelling by air. Lanseria airport does not have the lounge as yet, but a facility that BidAir arranged and they have a team of agents whom look to the needs of each pet or animal travelling.
BidAir Cargo can be contacted on ***or email *** to arrange the transportation of your pet at least 48hours prior to departure.
I will do a follow up with Moira to contact you regarding the refund.
I do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations