1 reviews | Active since Jul 2013
Kulula Pre-seat charges. E-tolls of the sky.
Dear Kulula,<br> <br> I must have flown on one of your green tubes at least 80 times in the last 18 months. I was quite dumbfound when you started to charge about 10% of the ticket price just so I can pick my seat when I pre-book. At least I was able to choose my seat during online check-in at no extra cost. Now you are trying to force me to pay extra by making seat selection at online check-in only available in the rear of the aircraft. You also now have all these new hogwash names for special rows at an even higher premium- Including the emergency exit seats. Is this even legal? Aren't you suppose to screen people at these seats to ensure that they are able to operate the emergency exits?<br> <br> <br> From now on I will certainly check the other airlines for flights and will only consider Kulula as a last resort. So much for nurturing customer loyalty.
Thank you for getting in touch with us.
With regards to the pre-seating, with this option, you can now book and pay for the seat that you want if available on the seat plan way in advance to your flight. By doing this, you are guaranteed to have the seat you requested even if we have an aircraft change. In the event that you stand the chance of being on one of our over-booked flights, you will then also receive priority to remain on the flight and seat booked in advance.
If you do not select this option, you can follow the normal check-in process whereby you can check-in online, 24hrs before your flight and select your seat according to availability or you can use the facilities at the airport. With this option, the normal seating policy is in place whereby we then can change your seat up and until you are onboard the flight.
Thank you for allowing us the opportunity of a response.
Kind regards,
Thuli
Customer Relations
Thank you for getting in touch with us.
With regards to the pre-seating, with this option, you can now book and pay for the seat that you want if available on the seat plan way in advance to your flight. By doing this, you are guaranteed to have the seat you requested even if we have an aircraft change. In the event that you stand the chance of being on one of our over-booked flights, you will then also receive priority to remain on the flight and seat booked in advance.
If you do not select this option, you can follow the normal check-in process whereby you can check-in online, 24hrs before your flight and select your seat according to availability or you can use the facilities at the airport. With this option, the normal seating policy is in place whereby we then can change your seat up and until you are onboard the flight.
Thank you for allowing us the opportunity of a response.
Kind regards,
Thuli
Customer Relations