KULULA - poor service and no refund received!

I purchased a return air ticket from Cape Town to Johannesburg on Kulula a few days before the airline suspended all flights due to not having sufficient funding. I then followed the due process and opted for a refund as opposed to a travel credit. I app**** for this refund using the link provided on their website - to date, I have not received any refund or further communication from Kulula.

I understand that this is a trying time for the airline however, it is unacceptable for me to have become a 'creditor' to the airline without my consent. This trip was important to me so that I can visit my family and it is imperative that Kulula refund me the money I paid to purchase the return airfare.