Kulula poor online administration and customer service

Kulula has no care in the world about how they treat their customers.

I bought a ticket online and the money was removed from my account. The flight was indicated to be booked yet I saw an error message saying that there was a problem with issuing the ticket. When I call the next day the best they could do for me was refund me my money. When returning to see how much the ticket was on their website it was about R700 more.

No care was taken to ensure I get a discount or at least paying fees that a person who reserved a flight for 24 hours would.

I am so disappointed and insulted. In the future, I will do my best to not reserve tickets with kulula. They were not able to live up to their name cause all they cause is a difficulty.