Kulula phone centre people suck

What terrible telephone service! Kulula has a flight delayed (their cause, not passenger's) and when I call in to find out about options, the person who speaks really poor English tells me he has to offload me in order to provide a new quote! He also doesn't know whether the insurance I bought through Chubb covers flight changes or not. Then he manages to come up with a flight change fee (without off-loading me; I refused) of over R4,000! This is for a one way CT-Jhg flight! Apparently, there is only business class seats left! What utter nonsense! So what they are saying is that a 2 hour business class seat costs R5,500! The entire conversation took 15 mins and did not result in anything positive for the customer.

Why can we not make flight changes online? Kulula, stop doing stupid infantile marketing and sort out customer service for things that matter - like flight changes! This is one disgruntled customer