KULULA NOT WILLING TO REFUND TICKETS

HOW CAN THEY NOT GIVE REFUNDS IF THE FLIGHTS ARE GROUNDED????

WE HAVE BEEN TRYING WITHOUT ANY FEEDBACK FOR FLIGHTS BOOKED.

AS WE ARE GOING ON HOLIDAY, WE HAVE HAD TO MAKE ALTERNATIVE ARRANGEMENTS, AND NOW CANNOT GET REFUND ON OUR TICKETS.

I HAVE LOST ALL FAITH AND RESPECT FOR KULULA AND COMAIR.

WILL NEVER FLY WITH THEM AGAIN. AND THEIR SERVICE TO CUSTOMERS ARE AS BAD AS THEIR SERVICING OF THEIR PLANES.