Kulula, Not so Easy

I write my email to Express utter frustration and disgust with how Kulula as an airline has treated me as a customer.

My problem is that I booked tickets for 5 people to fly from East London to Johannesburg.

I booked for my grandmother and on the booking I used her ****en Name only to later find out that her Passport has her husband's surname. It has been proven beyond reasonable doubt that Kulula as an airline is hell-bent on capitalizing on such a glitch for a lack of a better word.

From a R599.00 ticket the only option available is buying a new ticket for R3000.00. Surely for a Senior Citizen at 86 who is meant to have her first Flying experience with Kulula you guys should have a bit of Humanity. But hang on. "All we are to you is just a reference number/seat number. "

F.Y.I all calls are recorded for quality purposes. What quality. WHAT CUSTOMER SERVICE.

Thank God there is not just one Airline in South Africa. I will avoid Kulula like a plague.

Best Wishes for the Best of Business, . As if you need it.

Regards Raymond Kampira ***