Kulula not refunded double billing by system error

On 5 December 2015 we made a booking for 2 x 1 way flights Durban => Cape Town.<br> <br> During the checkout process when providing my credit card details, the Kulula web site displayed that my session had timed out and I needed to start the booking from scratch (Same Flight, same Passengers, same Price).<br> <br> I followed this instruction and booked again, however, the next day I found that I had been double debited on my credit card.<br> <br> We never received confirmation of the first booking, although the second booking confirmation was in my email.<br> <br> I phoned the next day (6 December) and explained the situation. The agent confirmed that a double booking had been made and that the first booking would be cancelled and refunded.<br> <br> It is now the 15th January and the second amount of R1895.44 has still not been refunded. The travel date is in 14 days - Kulula can surely see that it is impossible for 2x2 passengers with the same name to travel on the same flight.<br> <br> This is bull**** as it was Kulula's website's problem, and is super annoying seeing as I need the cashflow to pay for my hotel reservation. It should only take approximately 3 days for the funds to clear and be refunded to me.