Kulula NEVER AGAIN !!!

<p>I booked my flight at 10:30. WHen i tried to check in online. The system stalled and bombed out. The kulula website had a technical problem which was confirmed by the Kulula checkin counter (Diandra), the ticket sales counter and manageress (Sindi). No referenence number was sms'd or emailed which made it impossible to checkin online. I arrived at the airport early however the lines were long and by the time I got to the front it was 16:50. 20 minutes later I was told that the flight had closed and I was forced to pay another R500 to take a flight 3 hours later. This is completely unacceptable. It is not my fault that the website had a technical gitch. it was also not my fault that the line was long at checkin. I did not hear anyone call the flight at all. teh airport CCCTV camera footage can prove that I was in the line early. I want a refund. I fly with Kulula every week. </p>