Kulula needs to review its partnership with FNB for its credit card as the service is shoddy.

It is shocking how non responsive and *********** FNB is at managing Kulula's credit card. I requested a statement which has to be requested by email over a week ago and I still await any service. Furthermore we have been trying to close her card for months. They cannot do it telephonically and you have to go to a branch. We have written confirmation that the card is cancelled yet the card is still open and the monthly fee continues to be deducted!