KULULA MAKING US PAY FOR THEIR MISTAKES

I had to rush my husband to the Emergency Room early Friday Morning. As originally instructed, I provided proof that I took him there because although the details is that of my husband, I, Lynnzelle Botha, undersigned the admission letter.<br> <br> My mom was already at the airport on the same flight, when I phoned her and asked her to cancel my flight to Durban ALONE, as there might still be the possibility that I will catch a later flight.<br> <br> I then booked a later flight with SAL before 11:00 because BA didn't have any flights before 11:00, and I still had to be on time to board the MSC Sinfonia before 13:00.<br> <br> My mom cancelled my flight from OR Tambo to Durban. NOT MY RETURN TICKET!!!<br> <br> She would never have cancelled the flight back because we already paid and booked for our trip on the Sinfonia MSC.<br> <br> When I arrived at the airport, 7 March, I discovered my flight back was cancelled and I had to pay the penalty because someone from Kulula cancelled my return flight.<br> <br> With all the proof with me, they refused me to go on my 12:10 flight because I first had to pay the penalty for a mistake they made, and then they will investigate and pay my money back.<br> <br> Their attitude and service was horrific.