KULULA MAKES INTEREST OUT OF ONLINE BOOKING ERRORS

An online reservation failed after I had entered the Card details.<br> I phoned to check that the transaction had been cancelled and was told yes, it was cancelled and I can try again. (They warn you to do this before trying again).<br> The second attempt was successful.<br> You guessed it, my bank account showed that the fare had been debited twice.<br> I started the refund process with Kulula only to be told it takes 6-8 weeks to receive a refund.<br> I asked my personal banker at Nedbank if they could try and do anything about it and she has not even bothered to get back to me after a week. (Kulula had suggested the error was on the \banking side").<br> Here's the crunch: I don't believe that a refund must take 6-8 weeks. All the evidence of a double debit is there for all to see and with todays banking technology it should be able to refund within a week.<br> Secondly"