Kulula level of incompetence. Worse customer service ever.

Kulula has the worse communication and they are *****. I was supposed to fly back from Cape Town to Durban on the 12 March 2022. But the flights were grounded. Firstly they knew about their problems prior but did not communicate with us in time. We checked out of our accommodation and travelled to the airport without any communication from them. Then after that they gave us their call centre number to call knowing exactly that they have closed it. Then after they told us that they could not do anything for us we have to sort ourselves out. No food vouchers were given out they just left us stranded. We were told to rebook for Mondays first flight out,which we did. Then we had to look for accommodation for the next two days at our own cost because other flights were extremely expensive. As if that wasn’t the end of the nightmare, on Sunday even we received an sms to say that they will not be operating on Monday. What an inconvenience, we now had to try and look for flights out after 17:00 which was a problem because flight were now either sold out or too expensive. I had to take 2 days off work and book 2 more days extra at the hotel because of their bad communication. We had to book flights for R3700 for Tuesday because they were the cheapest. Should they have communicated earlier maybe we could have found flights for Sunday or Monday. All these extra costs that we incurred that Kulula is distancing itself from and worse they are refusing to pay us back our money. This week British airways had another problem with one of their flights. Their level of incompetence is disappointing. I vow never ever to use Comair flight ever again in my life. I will discourage my friends and family or anyone to use their services because of their level of incompetence. There has never been any other further communication regarding our flights tickets or refunds. It’s only what we read in the news. They do not care about their customers at all which is contrary to the statements that they released.