Kulula just lost a customer

This Morning we tried to change a flight from Durban to Johannesburg from the 20th to the 19th of October

The consultant told me that it would be R399 per ticket to change. (even though a brand new ticket on this flight is R419).

Upon further enquiry it became clear to me that she proposed charging me R399 to change my 2 year old's ticket as well, even though purchasing him a new ticket would be considerable less.

I then told her to forget it as I will buy brand new tickets as this is cheaper than changing the ticket! Then she asked if I wanted to cancel the initial flight, but I must remember it is non refundable. I said what is the point of cancelling the initial flight if it is non refundable and I am now buying another set of new tickets.

Apparently if I do not cancel the initial flight and I do not arrive for it, they will cancel my return tickets (which I still want) and I will have to pay to have them reinstated!

Well done Kulula on *********** your customers. We will never fly with you again.