Kulula is useless and their staff suck.

Kulula service at its best, flight for 20:05, delayed to 20:40, delayed to 20:55, when questioned, and asked I am met with serious attitude from Neo. To the point that another Kulula passenger (introduced himself as Lance) gets involved. And outlines again the attitude and bad service, A manageress is then called, Mamello, who starts assisting, I demand she call Tempest car hire, who told us after the first delay on a telephonic discussion, that they close at midnight, and we should be there before that. Mamello speaks to Gladstone at Tempest Car Hire, to confirm they will not leave until the last booked vehicle has been delivered. I again demand she get all the information, who she spoke to, her details, a reference number, and she then tries to take my boarding pass from the counter, to which I ask what she is doing, she says she needs my details for her report. I respond saying, I will not give my details until I am given the information she I have requested, she refuses and says she will not give me the information until I give her mine.

And storms off, when I request her to discuss the situation, she simply says no. And her associates also have an attitude.

This is the service we should be okay with, when I have to pay exorbitantly high prices for my flights even after my discounts from discovery.

What an absolute joke. I also have a 10 minutes recording of my dealings with Mamello, which I am happy to make available to management.