Kulula is the worst!

I have had the most ********** experience with a travel company. Whilst I understand that the company was under business rescue, surely the best way to ensure sustainability of the business is to make sure that existing clients are happy! I had 6 months of going back and forth with the reservation supervisor in order to cancel my holiday accommodation and secure a refund. Their current habit of not replying to clients is disgusting.

Worse than that, yesterday I tried to sort out a re-booking of the flights booked with that holiday (as they do not do a refund on flights) and I ended up close to tears in frustration. I spend over an hour on the phone, at my expense, only to have the call cut while I was on hold! The lady that assisted me really didnt seem to know her job and I will now be out of pocket for the flights booked for my trip.

Do yourself a favour - don't use kulula. Rather go with a more competent, efficient team.