NA
Nicolla A
1 reviews | Active since May 2014
03 Jan 2016, 23:02
Kulula is terrible
Having arrived at airport early, I checked in and then was told the flight was delayed. The details are MN540 which was meant to leave Durban at 21:50 however we are still waiting ... With no reason why not are the scanners working. What is wrong with kulula and their responsibility to provide a decent service to customers ... Especially ones with small kids!!
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Kulula.com's replyOfficial
04 Jan 2016, 09:35Hello Nix1982,
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused due to the delay of your flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. The manner in which the delay is handled is what sets each airline apart and I do apologise that we did not meet your expectations in this regard.
Your feedback has been sent to our management team to address the communication failure during the disruption.
Please accept our apologies for the disappointment you experienced on this occasion and I hope it will not deter you from using kulula.com again in the future
Kind regards,
Thuli
Customer Relations
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused due to the delay of your flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. The manner in which the delay is handled is what sets each airline apart and I do apologise that we did not meet your expectations in this regard.
Your feedback has been sent to our management team to address the communication failure during the disruption.
Please accept our apologies for the disappointment you experienced on this occasion and I hope it will not deter you from using kulula.com again in the future
Kind regards,
Thuli
Customer Relations
Kulula.com's reply04 Jan 2016, 09:35
Official
Hello Nix1982,
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused due to the delay of your flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. The manner in which the delay is handled is what sets each airline apart and I do apologise that we did not meet your expectations in this regard.
Your feedback has been sent to our management team to address the communication failure during the disruption.
Please accept our apologies for the disappointment you experienced on this occasion and I hope it will not deter you from using kulula.com again in the future
Kind regards,
Thuli
Customer Relations
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused due to the delay of your flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. The manner in which the delay is handled is what sets each airline apart and I do apologise that we did not meet your expectations in this regard.
Your feedback has been sent to our management team to address the communication failure during the disruption.
Please accept our apologies for the disappointment you experienced on this occasion and I hope it will not deter you from using kulula.com again in the future
Kind regards,
Thuli
Customer Relations