Kulula is a ****

Kulula is a **** In 2019 October I booked 4 returned flights from OR International Airport to Durban for March 2020 but due to lockdown we couldn't go nor fly anywhere.

- Kulula was not flying at the time for some time due to lockdown and thir other issues.

-At the time I contacted flight Centre as my flight Tickets were booked through them and they said they flagged the flight tickets with Kulula that I can use anytime.

- On Monday the 25th of October 2021 I called the airline and the experience was pathetic to say the least as I had to hold for over an hour to speak to a consultant who informed me that I had to use those tickets before the end of November 2021 with an additional cost of R2700.

- I informed the consultant that I had no plan of traveling that month and that my kids would be writing exams in November but they said then I would forfeit the tickets to the value of R6800 should I not use it by November month end.

- I then told the consultant to refund me but she said they can't refund me but can give me a voucher to that value which I should also use before the 30th of November 2021 of which sounded ridiculous.

- I pushed for a refund and said the only people that can refund me is Flight Centre as I booked through a third party (being Flight Centre) and advised that I call Flight Centre for a refund.

- I then called flight Centre and they laughed saying that Kulula is the one that had my money and they should be the ones giving me back my money as it's with them.

- So it was a cat and mouse chase the whole day with me calling both of them with different responses everytime.

- I then called again waiting on hold for over 1hr 10 minutes, then asked the consultant to book me the same flights for the 11th to 14th November same passengers but then I had to top up an additional R2700 and I asked for the supervisor or manager to whom I waited another hour on hold to no avail.

- Total hours spent on the line with them was 4hrs 38 minutes but I ended paying and additional R2700 on top of R6800 just to go to Durban and on top of that find accommodation for 3 nights worth R8600 for a trip that I am forced to take just do that I don't lose out on my almost R7000.

- I have had bad reviews about the airline but I experienced it myself and the airline is a ******* and they treat us as if it was our fault there was Corona Virus that led to lockdown world wide, I will never use the airline in my life.

-So basically I used almost R10 000 to go to Durban for something that is not under my control, Kulula u are a pathetic airline and to make matters worse I see a lot of reviews similar to that of mine.

What a bad experience that R2700 should be the money I spend for my kids in Durban but it has now gone to an airline with a bad reputation, I am so 😡 angry and disgusted 🤢 to say the least