KULULA HIDES BEHIND THEIR T &C's

I booked for my boss to fly for the first time in her life ever on KULULA. But some unfortunate events happened and she needed to cancel the flight. I assist her and was told it will take 6 - 7 days. When I called again to the call centre, as she received a mail saying flight was changed to another date. I called and they confirmed it was not changed to another date - that transaction was cancelled. They will refund her, her +/- R300 for cancelling the flight within 6 - 7 weeks. I said WHAT? 6 - 7 weeks - that is ridiculous - Kulula says - Oh it's in the Terms and conditions. You can wait that long. So I said - but we surely Kulula does not use o Postal ***eon to courier the money. In today's electronic age - this is ridiculous. You take off money for admin for cancelling - which is fair but 6 - 7 weeks - So Kulula takes the interest on your money and you must wait. So much to their Motto - Nothing more than AWESOME !!!. I have no issue with T&C's but really this part is not AWESOME